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Gorgias is a support helpdesk for e-commerce brands that helps support teams manage all their requests in one place and automatically respond to common questions. Gorgias integrates with many apps and communication channels used by e-commerce brands (social networks, emails, phone calls, live chat as well as Shopify, Magento, WooCommerce) and any tools gathering data. The major disruption behind Gorgias is to use support as a marketing tool by transforming customers into brand ambassadors. By exceeding their expectations in terms of relationship with the brand and delivering the most accurate and responsive support. How do we do it? First, delivering the most accurate support: Gorgias gives a unified perspective of all customers. If a customer ordered an item two months ago, left a review about it one month ago, sent a message on your Facebook page two days ago and commented your Instagram post today, you’ll see it in one place. When they reach out to your support by email, you’ll have this complete picture and reply to them with all this context in mind. Providing the fastest support: nearly half of the support requests support teams get everyday are very common questions. Gorgias has built rules to automatically reply to these requests. This way, Gorgias allows support teams to cut their response times in half and provide answers to these common requests in a matter of minutes. Today the Gorgias team is at the beginning of its greatest challenge, introducing artificial intelligence into the helpdesk. Gorgias will go beyond applying rules to common requests and be able to reply to all requests personally. This way the combination of automation and human interactions will be 100% seamless. Over the last two years, Gorgias has been gathering data on support requests to train our Machine Learning algorithms to create an efficient and personal customer support experience for companies around the world. This is truly the beginning of something exciting!