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1. What is Satisfi Labs?
Satisfi Labs is an intelligent engagement platform that combines the speed and accuracy of artificial intelligence with the ease of real conversation. Satisfi Labs offers a unique location-based, mobile solution which enhances retail experiences to customers, 24/7. Our channel agnostic solution enables retailers to deploy automated bots on their owned web and app platforms, social media, voice assistants and other iOt/robotics devices.
2. What is Satisfi Lab’s mission?
Satisfi Lab’s goal is to seamlessly to provide best-in-class A.I. solutions for all of their clients’ business challenges. When paired with a robust system of customer touch points, Satisfi offers unparalleled consumer insight. Their platform also provides users with a more engaging, personalized, and helpful experience that enhances their brand interaction.
3. Who created Satisfi Labs?
Satisfi Labs was created by three ex-wall street product and algorithmic traders. At its helm is Don White, a high-energy strategist with a unique ability to connect complex technology solutions with client’s most immediate needs. It’s chief operating officer is Dr. Rungson Samroengraja, a technology and analytics leader with more than 15 years experience in product development, design and optimization. Randy Newman serves as Satisfi Labs’ Chief Technology Officer and is an experienced architect and leader of technology-intensive businesses.
4. Where is Satisfi Labs headquartered?
Satisfi Labs is based in New York City, New York.
5. When was Satisfi Labs created?
Satisfi Labs was founded in 2016.
6. How is Satisfi Lab’s platform different from other chatbot applications?
Satisfi Lab’s platform is made to support complex bot experiences for enterprise brands. The platform allows API feed and location-service integrations that deliver unique responses with this context. The real-time bot’s answers are unique to each brand and evolve over time from the thousands of questions being asked everyday. Lastly, the data analytics available in the Satisfi dashboard provides clients an in-depth look into customer query trends, sentiment and new questions that the clients can now address in real-time.
7. Who is Satisfi Lab’s platform for?
Satisfi Labs’ platform works for a wide variety of industries. They create omni-channel assistants for retailers and shopping centers that help customers’ customer service inquiries, product inventory questions as well as order status or shipping information. They also work with sports teams and sporting arenas to create live venue assistants, gameday experts, enhanced concession experiences, and fan engagement bots. Satisfi Labs’ technology is applicable to various other industries, which they continue to expand into including live events, museums, entertainment, tourism, etc.