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What is Passage AI?
Passage AI has created a patent-pending natural language understanding and processing (NLU/NLP) platform that can be used to create a conversational interface for a brand or a retailer. This interface can then be deployed with minimal effort on your website or mobile app, or as a chatbot on Facebook Messenger, Skype, Slack, Kik, Telegram and SMS or as a skill on Amazon Alexa and Google Home supported devices.
What can my chatbot do?
In just 2-3 weeks, Passage AI can launch your chatbot on one of the platforms listed above. Your chatbot will automatically respond to messages from your customers by querying your content using our conversational AI platform. Example use cases include but are not limited to the following:
Locating items when a customer is in your store by chatting with your bot.
Filling out a form by answering a few questions over text or voice.
Receiving automated customer service responses for questions about return policies, shipping costs and product fit and style.
Getting gift and product recommendations based on interests and demographics.
Tracking a package or loyalty reward points.
Receiving personalized deals, offers and coupons that can be redeemed from within a messaging app.
Watch how order notification/tracking can be improved using a chatbot powered by Passage AI.
What are the benefits of the Passage AI platform?
The chat interface enabled by Passage AI allows your brand to converse seamlessly with your customers in an automated manner on your website or Facebook Messenger. Our platform offers you the following benefits:
Acquire new customers: The platform can be used to reach billions of users who spend time on messaging platforms.
Engage existing customers: The platform offers an intuitive conversational interface for engaging your customers.
Retain inactive customers: The platform allows you to bring back customers who have not interacted with you recently.
Service customers: The platform allows you to provide customer service in a fully automated manner.
How is the Passage AI platform deployed? And how long does it take?
Chatbots on messaging platforms
We can deploy your chatbot on Facebook Messenger, Skype, Slack, Kik, Telegram, SMS or Amazon Alexa within 2-3 weeks. No engineering resources are required on your end to deploy your chatbot.
A conversational interface on your website or mobile app
What does Passage AI need from the customer?
Phase 1 (2-3 weeks) - Allow us to crawl your site
Simply doing this will give us the data we need to get you off the ground and enable you to deploy a bot that facilitates automated conversations with your customers on messaging platforms.
Phase 2 (1-2 months) - Provide structured data
If you can provide us any structured data you have such as catalogs, knowledge bases or entity databases, it will make the data more fresh and the integration more robust.
Phase 3 (2-3 months) - Provide training data (optional)
Our NLP models are already pre-trained, but they could benefit from any training data that is specific to your customers such as chat logs, customer service logs, etc. This step is optional, but could make talking to your chat service seem almost completely like talking to a human.
Can I customize the conversational experience for my customers?
Yes, using Passage AI’s Chat Experience Manager tool, you can customize every customer interaction using an easy-to-use drag-and-drop interface. You can upload your knowledge base, create decision trees or upload catalogs and training data.
The tool also provides a rich set of analytics that provide insights on how your chatbot is being used and how you can automate it further.
How is the Passage AI platform differentiated?
Deep retail/brand focus: Passage AI’s AI/NLP models have been trained using retail-specific data such as customer service logs, chat logs, product catalogs and so on.
Ease of deployment: Passage AI can launch your chatbot in 2-3 weeks.
End-to-end bot development: Passage AI is the only chatbot platform that has NLP capabilities, a bot building tool and bot deployment across all platforms.