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ShopperKit is an in-store order fulfillment platform designed specifically for Click&Collect in the grocery industry. As eCommerce continues its rapid growth, grocers are seeing their physical stores, located close to customers, act as natural distribution centers.
ShopperKit’s in-store fulfillment system enables existing brick & mortar stores to receive, prioritize, and process orders from their online counterparts allowing grocers to offer in-store pickup or delivery services to their online customers.
Shoppers (store employees or third party service providers) are outfitted with ShopperKit’s recommended tablet, scanner, and printer hardware configuration to strategically Shop, Stage, and Load online orders. ShopperKit guides shoppers through the store in the most efficient way, allowing for multiple orders to be shopped at the same time, while giving visual product data to the shopper for the fastest and most reliable order fulfillment possible.
ShopperKit integrates with any online storefront, point of sale, or last mile system. As a result stores are able to leverage their existing technologies (commercial or internally developed) thereby negating the need for heavy integrations or massive nightly data/inventory loads. One immediate benefit is a dramatic reduction in the time it takes to setup a store and train shoppers.
Perhaps the most important lesson learned from the Click&Collect attempts of the last twenty years is that “FOOD IS PERSONAL”. Consumers expect (even subconsciously) a more connected experience when it comes to gathering the food they place on their family’s table.
By leveraging today’s communication technologies ShopperKit enables real-time communication with the guest in the form of voice, text, IM, camera, and video. Grocers are seeing that "food shopping is indeed personal and arming our shoppers with an easy way to communicate with our guests is what sets us apart".
Additionally, strong in-store fulfillment services result in:
Faster pick timesGreater order accuracy and fulfillment ratesFood Safety driven shopping and stagingIncreased basket sizeReduced product spoilageIncreased customer loyaltyGreater ability to personalize orders for, and sell directly to, the individual customer
Jointly crafted by a select team of Supply Chain, Click&Collect, and eCommerce experts, ShopperKit is the first enterprise class software built specifically for in-store fulfillment in grocery industry.