Level 1 Sponsor
StoreForce is a sales performance system, underpinned by an exclusive-to-Specialty Retail workforce management system. We call it “wfm+”. The “+” represents a focus on positive sales growth and exceptional customer experience. It also represents a foundational shift from the way traditional wfms approach labor planning in Specialty Retail.
No longer is aligning staff levels to traffic demand enough. The traditional workforce management solution falls well short of actually driving significant sales performance lifts. StoreForce wfm+ puts the performance of the Store, Sales Floor Leaders, and Associates at its core. Each feature and tool answers the question, “how will this improve store sales performance?”
A Specialty Retailer will do over 50% of their brick and mortar business in their top 20, highest traffic, open hours. StoreForce wfm+ helps Specialty Retailers outperform these hours by putting their best performers on the sales floor at these peak times. And it can do this because it integrates scheduling, real-time sales performance management, and store execution tools into a singular toolset focused on sales performance. There is no other wfm out there that takes this unique-to-Specialty Retail approach.
Driving sales performance on the Sales Floor goes beyond optimizing the schedule. StoreForce wfm+ is a real-time sales performance management system, where Sales Floor Leaders coach on associate behaviors in-the-moment. Conversion and basket-size targets are automatically set down to 30 or 60-minute coaching intervals, and Sales Floor Leaders course-correct throughout the day. This is the difference between missing your day and blowing it out of the water with exceptional customer service.
StoreForce wfm+ is purpose-built for Specialty Retail, not compromising on functionality or form to serve any other vertical. The StoreForce Retailer is focusing their stores on Sales Floor Performance and delivering exceptional customer service. The StoreForce Retailer is prepared to thrive in the future of brick and mortar retail.