Level 1 Sponsor
RapportBoost.AI is an artificial intelligence platform that helps large brands communicate with their customers through live chat and messaging. We help companies reduce churn, increase conversion rates, improve average order size, and build stronger relationships with customers by engaging them effectively through front line chat agents.
Our live chat optimization products increase performance metrics including revenue, conversions, customer satisfaction, lifetime customer value, order size, net promoter score, and customer retention. Our model follows a three-step approach:
RapportRoadMap™: We feed the customer’s unstructured data and Key Performance Indicators to our platform, which offers up dozens of actionable insights around agent chat behavior, simulates improvements to conversations along those lines, and provides a readout of how much money is left on the table and can be captured through the next two phases.
RapportCoach™: A more frequent readout of RapportRoadMap™ generated at a monthly, weekly, or daily cadence, and broken down at the level of the individual live chat agent. In essence, it’s a coaching and training tool to that provides feedback to live chat agents and helps them engage more successfully with customers.
RapportMentor™: A widget that monitors individual interactions in real-time and provides guidance and suggestions on how to engage with individual customers based on the linguistic cues they share during communication. It’s like a real-time spell check that monitors and makes suggestions on emotion, tone, and friendliness.
Chat and messaging are mediums ripe for miscommunication because they lack non-verbal cues and often utilize novel linguistic building blocks, such as emojis, GIFs, acronyms, and improvised grammar.
RapportBoost.AI fixes this by leveraging artificial intelligence to provide insight into the customer on the other side of the chat window, and making suggestions on how best to communicate with them. RapportBoost.AI uncovers the live chat potential of online brands and coaches their chat sales teams to drive toward potential gains. Through precise inference, we deliver great impact.