Level 1 Sponsor
Welcome is the only solution that connects shoppers with product experts, in real-time. No matter where they are, consumers can receive the expertise they need to make an informed purchase, and convert from shopper to customer.
Customer Need and Welcome Solutions
Retailers can't be the go-to experts across the millions of SKU's they carry. Brands struggle to extend their branded voice across multiple consumer touchpoints.
With an ever-expanding assortment of products, available everywhere, shoppers expect in-depth product knowledge, at their fingertips, to make quick and confident purchase decisions. They often have to consult multiple sources to get it.
The result? Chaotic and frustrating customer journeys, often the filled with friction and lost conversions. In the absence of expert advice, customers often fall back on price vs. the product that best meets their needs — leading to further feelings of frustration and ultimately returns.
Welcome provides the solution to bridge this gap in communication, and enhance the customer experience.
Who is Welcome?
Founded in 2011 and headquartered in Austin, Welcome’s co-founders helped build the technology powering the world’s largest chat and messaging services — from Google to Facebook — for over a billion people. Today, Welcome is venture-backed by the early investors in Google, Facebook, Pinterest, and Uber.
Beyond The Platform
In addition to the technology, Welcome provides a dedicated client success team to drive best practices, innovative strategies and maximize program impact.
Moderation, consumer intelligence and benchmarking services provides you with unique consumer behavior analysis on never-before-accessible channels.
Activation is a Breeze! We’re already integrated with major US retailers and the most common chat providers. We do the heavy lifting: our dedicated success team will have you live in no time!
For more information please contact Ricky Garcia at firstname.lastname@example.org.